Surveys

Process Improvement Partners

For over 18 years we have been helping Italian companies to better compete on the market

GEOCOM Surveys are a valuable tool in the collection of reliable data which to base decisions on . They are even more strategic in periods of profound change and great uncertainty.

Through surveys our customers can:

  • Understanding the perception of Customers / Business Partners
  • Refining their products / services
  • Addressing investments
  • Checking the impact of the initiatives undertaken
  • Monitoring the continuous improvement process

Thanks to our consolidated experience in the B2B sector, our 12 Project Managers team specialized for sector/market, a CONTACT MANAGEMENT digitized internal unit with 84 operators, 20 of which are native speakers, specialized in approaching Foreign Markets , we are able to develop tailor-made surveys with a dedicated and highly specialized team.

Some types of surveys :

  • Customer Satisfaction Analysis
  • After Sales Services
  • Business Partner
  • Performance Training Program

Geocom Survey 4 stages

Step 1:
Needs and target analysis

through an interview we investigate the client’s needs, gathering all the information necessary to clearly define the objective of the survey.

Step 2:
Survey

based on the analysis we proceed drafting the questionnaire , verified and validated with the company relevant person before handing it over.

Step 3:
Delivery

at this stage our Contact Center team is dedicated to the delivery of the questionnaire through the telephone contact activity or a mix of phone/digital.

Step 4:
Data analysis and reports

Once the contact activity is completed ,data are analysed on a digital platform collecting both the quantitative data and the qualitative aspects that emerged.
The final report provides all the re-elaborations on the individual questions, highlighting the strengths and criticalities that emerged with indications on possible concrete improvement actions.

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